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The 97.75% Problem

97.75% of people who see your marketing will never buy from you. Not because your ads are bad. Because you're talking to the wrong version of them.

There's a number that should keep you up at night if you spend money on advertising.

97.75%.

97.75%

That's the percentage of your market that will see your marketing and do absolutely nothing with it. Not because they don't have the problem you solve. Not because they can't afford you. Not because your ad was badly designed or your copy was weak or your offer was wrong.

Because you're talking to a version of them that doesn't exist yet.


Eugene Schwartz figured this out in the 1960s. He was a copywriter, one of the best who ever lived, and he had this framework he called the Five Levels of Awareness. It's the closest thing direct response has to a unified field theory, and most marketers either haven't read it or read it and didn't sit with it long enough for it to actually change how they think.

Here's the framework, stripped to its bones:

Level 1: Unaware. They don't know they have a problem. Life is fine. The pain is there, but it's been there so long it feels like furniture. You can't sell a solution to someone who doesn't know they're suffering.

Level 2: Problem Aware. They know something's wrong but don't know what causes it or what to do about it. They're Googling symptoms, not solutions. They're in forums at midnight describing the ache without knowing the name for it.

Level 3: Solution Aware. They know solutions exist. They've heard of the category. They might be comparing options. But they haven't heard of you specifically.

Level 4: Product Aware. They know you exist. They've seen your brand. They're considering you alongside alternatives. They need a reason to choose you over the other options they're looking at.

Level 5: Most Aware. They know you, they want you, they just need the right offer or the right moment. These are the people one email away from buying.

Most marketing, almost all of it, is written for Level 5. The Most Aware buyer. "Buy now." "Limited time." "Here's why we're the best." And that works beautifully for the 2.25% of the market that has already done the work of becoming aware of their problem, becoming aware of solutions, becoming aware of you, and deciding they want what you sell.

The other 97.75% sees that ad and feels nothing. Not resistance. Not objection. Nothing. The way you feel nothing when someone speaks a language you don't understand. The words exist. They're just not addressed to you.


Schwartz + Girard + Bloom. Three lenses on the same blind spot.

Here's where it gets interesting. Here's where Schwartz meets Girard and the whole thing starts to breathe.

Rene Girard's insight was that desire is mimetic. We don't want things because we independently decided to want them. We want things because we see someone else wanting them. Desire is borrowed. Modeled. Copied from a mediator, someone we admire or envy or watch closely enough that their wanting becomes our wanting.

Now layer that onto Schwartz's awareness levels.

A Level 1 buyer, the Unaware one, isn't modeling desire from your ad. They're modeling desire from their peers, their friends, the people in their life who seem to have it together. Their mediators are personal. Close. The desire they're borrowing hasn't been directed toward any product category yet. It's ambient. A vague sense that things should be better without a vocabulary for what "better" means.

A Level 2 buyer, Problem Aware, has started to model desire from people who've named the problem. They're in a Facebook group. They're watching YouTube videos. Their mediators have shifted from personal acquaintances to public figures who articulate the pain. This is where the desire starts to take shape, starts to get specific, starts to acquire language.

Level 3, Solution Aware. The mediators are now people who've solved the problem. Testimonials. Case studies. The person in the forum who says "I tried X and it worked." The desire has a direction now. It points toward a category of solution. But it doesn't point toward you yet.

Level 4. Now the mediators include you, or at least your brand. They're comparing. And here's the Girardian trap: they're also comparing the desire itself. They don't just want the best solution. They want to want what the right kind of person would want. The choice of vendor becomes a mimetic statement about identity. "People like me choose this."

Level 5 is where desire has crystallized. The mimetic chain is complete. They saw someone they admire use your product, or they've consumed enough of your content that you've become the mediator, and now they want what you're offering because wanting it feels like becoming the version of themselves they've been modeling.


Harold Bloom wrote about something he called the anxiety of influence. Every poet reads the poets who came before them, and the reading isn't neutral. It's competitive. Anxious. The new poet has to misread the old poet, has to get it productively wrong, in order to create something that feels original.

each awareness level misreads the same ad differently. That's Bloom.

Buyers do this with marketing. Every buyer at every awareness level is misreading your ad. And the misreading is different at each level.

The Level 1 buyer sees your ad for a marketing agency and reads it as noise. Not because the ad is noisy, but because their cognitive frame hasn't created a category for the information to live in. They misread it as irrelevant. Not wrong. Irrelevant.

The Level 2 buyer sees the same ad and reads it through the lens of their problem. They're looking for validation that the thing they're feeling is real. If your ad talks about the solution before it talks about the problem, they misread it as "not for me." You skipped their chapter.

The Level 3 buyer reads it through the lens of the solution category. They misread your specific offer as a generic example of the category. You're interchangeable until you give them a reason not to interchange you.

The Level 4 buyer reads it through the lens of comparison. They misread your claims as relative statements, not absolute ones. "We deliver results" becomes "do they deliver better results than the other one I'm looking at?" Every sentence is being weighed against a competitor you may not even know exists.

Same ad. Four different misreadings. Four different emotional responses. Four different reasons to scroll past.

It's not that your marketing is bad. It's that you wrote one version of the conversation and aired it to an audience having four different versions of it in their heads.

When I build the Hidden Layer for a client, this is one of the first things I map. Not demographics. Not psychographics in the way most people use that word, which is usually just demographics wearing a costume. I'm mapping awareness levels. Reading primary sources until I can feel which stage the majority of the market is living in.

Because here's the thing Schwartz understood that most marketers miss: the market has a center of gravity. There's a level where most of your potential buyers are clustered right now. And that level determines everything. Not just the copy. The entire strategy. The offer. The funnel. The media. The angle.

If most of your market is Level 2, Problem Aware, and you're running Level 5 ads, you're not just wasting money. You're creating a mimetic signal that repels. Because the Level 2 buyer sees "Buy Now" from a brand they've never heard of and their brain doesn't think "not ready." Their brain thinks "not trustworthy." You skipped too many steps. You asked for intimacy before you'd earned proximity.

The 2.25% who are ready will buy despite your strategy, not because of it. They were going to buy anyway. You just happened to be standing in the right place when they'd already done the work of moving through four levels of awareness on their own.

The question isn't whether your ads are good. The question is whether your ads are speaking to the version of the buyer that actually exists in large enough numbers to make the math work.


Douglas Adams would love that number. Absurdly precise.

97.75%. The number is slightly absurd. Suspiciously precise for something that can't really be measured to two decimal places. Douglas Adams would appreciate it. It has the same energy as 42, the answer to life, the universe, and everything, which is to say: it's a number that sounds like it means something specific but actually points at something much stranger and harder to hold.

The stranger thing is this: those 97.75% aren't lost. They're just not ready. They're earlier in the awareness journey, borrowing desire from mediators you haven't identified, misreading your marketing through frames you haven't mapped. They're future buyers living in present tense, and the marketing that reaches them isn't louder. It's earlier.

Schwartz knew. Girard knew. Bloom knew, in his own anxious way.

The question isn't how to shout louder at the people who are already listening.

The question is how to enter the conversation that's already happening inside the head of someone who doesn't know your name yet, who can't articulate their problem yet, who hasn't started looking for solutions yet, but who will. Eventually. If someone meets them where they are instead of where you wish they were.

That's the 97.75% problem. I don't have it solved. I have it named. And naming it is the first step toward not pretending it doesn't exist.